Monster Scooter Parts
Monster Scooter Parts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monster Scooter Parts has 2.7 star rating based on 24 customer reviews. Consumers are mostly neutral.
86% of users would likely recommend Monster Scooter Parts to a friend or colleague.
- Rating Distribution
Pros: Fast order shipping, All mix and scooters and bicycles in one place, Good quality parts when proper parts shipped.
Cons: Constant incorrect parts on first try, Did not fit, Do t stand behind their products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monster Scooter Parts has 2.7 star rating based on 24 customer reviews. Consumers are mostly neutral.
86% of users would likely recommend Monster Scooter Parts to a friend or colleague.
- Rating Distribution
Pros: Fast order shipping, All mix and scooters and bicycles in one place, Good quality parts when proper parts shipped.
Cons: Constant incorrect parts on first try, Did not fit, Do t stand behind their products.Recent recommendations regarding this business are as follows: "Never again will I buy anything from you nothing but a hassle", "Good people and a good company", "Do not I repeat buy anything from this company !", "Don't do it", "I bought from them before and as of now I will buy from them again".
Most users ask Monster Scooter Parts for the refund as a solution to their issues.
Review authors value the most Location and Customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Layout of Store. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Monster Scooter Parts Reviews
"Need to return joystick"
Can't seem to find out how to return the stupid part not the right part want to return getting tired of this stuff please tell me how
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Verified Reviewer |
Colorado Springs, Colorado
I want to make a claim for some electric bike tires that did not arrive in the size I want.
The tires I ordered came in a different size. I measured the tire and it was a different size.
I already took a photo and sent it, and they said it was size 14x3, but I need 16x3. I ordered the 16x3 expecting that size and got the 14x3 instead.
- It was easy to find what i was looking for
- Not getting the product i was hoping for
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Run Away from the Monster
Stay away from monsterscooterparts.com. Read why below.
I wish that I had read the reviews about monsterscooterparts.com before I made a purchase from them.
If I had, I would've saved myself a significant amount of money and a lot of headache.
I am a multiple Amputee with no legs, and at least part of each of my 10 fingers haven't been amputated. I use a Jazzy Select Elite scooter every day, and the armrests have become brittle and cracked. Acting upon the recommendation of somebody who used to work on.Jazzy scooters, I gave this business a call the other day to inquire about getting new armrests for about my scooter. To say that the person who answered the phone, the other day was rude and condescending would be an understatement.
However, after crawling underneath my scooter to find the serial number, he told me which armrests that I needed to order. I ordered them and paid for shipping because I had a tradeshow to go to tomorrow.
When the parts arrived, I happily started to put them on my scooter. However, I quickly found out that they are much too wide to fit on the scooter. Not only, are they a few millimeters wider than the ones that came from the factory, they also have a lip of nylon that has been pressed in the heater that sticks out several millimeters all the way around them.
I called to ask for help and this time another person, also quite rude and condescending, told me that these are indeed the proper parts and sometimes they are hard to get in. I took my calipers to them while he was on the phone and sent him photographs to his cell phone that showed that the arrests are indeed several millimeters wider than the ones that came from the factory. They also are wider than the tray into which they are supposed to fit.
He told me that I could try stuffing them in and bending up the excess nylon and I told him that I had already tried that, and there was no way it was going to fit. The photographs showed that it would not fit.
That some people try to trim off the excess nylon and I said I'm afraid to do that because if I mess them up, then I can't return them. He told me to be careful.
While on the phone, on a recorded line, I tried to trim it, and ended up slicing the nylon in such a way that it ruined one of the armrests. The young man told me that he would get a supervisor on the phone and put me on hold. A couple minutes later he came back and said that since I had been told on a recorded line that some people tried to tuck it and that I needed to be careful, I could not return the merchandise.
I replied that I would be writing reviews and doing YouTube videos about the service, or lack there of that his company provided, and that I would be initiating a chargeback on my credit card.
He replied by telling me that he hoped my day would be better.
Take a look at the photographs I've provided. The factory installed armrest is Bearwood on the bottom, and the ones I received from this company have vinyl on the bottom. They also have a lip that is about 3 to 4 mm wide all the way around them.
The photos show that the new part in no way will fit into, the scooter. Based upon the significant number of reviews of this company, I'd say stay away from them, at all costs.
Tip for consumers:
Run away from them.
- Rude and condescending
Preferred solution: Full refund
User's recommendation: Never purchase from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Morgan, Colorado
Resolved: Wrong parts
Company fixed the issue and I have been provided with apology. Issue resolved with a phone conversation with customer service
I made a request for some price help in replacing a part that they claimed would work. I was in their site Saturday and a replacement part made specifically for my scooter was available and i want a replacement with some price help from Monster Scooter Parts, they have had three days to replay with an answer and I have yet to receive one.
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Verified Reviewer |
Fort Morgan, Colorado
Throttle replacement
After talking to customer service I found out from them I was looking at the same part, their customer service person was extremely helpful, they gave me a different part to look at for my problem.
User's recommendation: Good people and a good company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Hi I called to get a tracking label for a return because it did not fit and I never received it. I just need my money back.
- Fast order shipping
- Did not fit
Preferred solution: Full refund
User's recommendation: Don't do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TERRIBLE Horrible Company!!!!!
They sent me the wrong product, made me spend more than 1 hour and a half sending photos via email because the chat wasn't working, and continued to insist that it was the correct product, and after I told them several times that it wasn't the right product and send a photo showing the difference of the size, they finally apologized for the "CONFUSION" which was actually an MISTAKE, recurring as you can see in all these reviews. DO NOT BUY FROM THIS COMPANY!!! If it wasn't enough, making me waste more than an hour and a half of my day to resolve THEY MISTAKE, they want me to pay for return shipping and wait 3 weeks for a refund.
MY FIRST BAD REVIEW EVER, I HAVE NEVER HAD SUCH A BAD EXPERIENCE IN AN ONLINE SHOPPING.
DO NOT BUY FROM THIS COMPANY.
I WILL TAKE THE LOSSES BUT I WILL NOT PAY TO RETURN THEIR MISTAKE AND STILL WAIT UP TO 3 WEEKS TO GET MY MONEY BACK.
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THIS COMPANY
Resolved: Cannot. Contact a live body
Company fixed the issue and I have been provided with apology. Gave up too the hit.
Just not doing business with them anymore. Do not respond to me anymore not interested in you help or opinion.
Trying to replace incorrect cannot find a way to contact a live phone number. All avenues lead to discussing impossible to navigate contact thread.
All I I want is the correct throttle handle
I had to modify the mounting hole and location and change contact plug.
for the controller module I received from you. To mount your module
I need this part.
Part number SKU-P49-5771
I DONOT want SKU P49-8115
- Good quality parts when proper parts shipped
- Fast order shipping
- Constant incorrect parts on first try
Preferred solution: Correct part return the incorrect parts
Indianapolis, Indiana
Part returned to company
I'll you guys can't even send me a return slip I will take a loss this time never again will I buy anything from you guys again you guys *** I will tell all my friends about how you treat me never happen again ***
User's recommendation: Never again will I buy anything from you nothing but a hassle
Philadelphia, Pennsylvania
Terrible customer service
I called regarding a return label. on Friday and the lady I spoke to was really nice and helpful..I phoned on Monday August 19th ..The representative was very rude and nasty and hung up on me!
Buena Park, California
Drive Phoenix Scooter
This company is very informative, helpful and honest. Their prices are very fair.
They arent going to try to sell you anything you dont need. If youre looking for mobility scooter parts and accessories, this is the place!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Drive chair parts
your cs rep could not verify the size of the seat bottom with the chair sn that I provided and further informed me that this particular part as was ordered that it would not returnable if the ordered part turned out to be a incorrect part.
The SN# should tell you what the chair seat size actually is and therefore reference the correct seat replacement size.
- Good selection
- Little weak on customer service
Preferred solution: A replacement part
Crap customer service
Tried to find out where my paid for tires are told based they didnt care that I need them because I have a broken back and need my scooter to travel with. Asked to speak with a supervisor and they said said no!!!
Preferred solution: Deliver product or service ordered
User's recommendation: Do not I repeat buy anything from this company !!
Lilburn, Georgia
Want a refund wrong product
Wrong product and battery want charge so Im assuming its the wrong battery, battery been on charge since Friday and still no charge
Lawrenceville, Georgia
Customer service
Customer service was fast polite and solve my problem quickly, just make sure you talk to a human not a chat bot. And as always be polite to them. They were really polite with me and solved my problem 
User's recommendation: I bought from them before and as of now I will buy from them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Parts for a lift chair
Enquiring about parts for my power recliner chairie cord Connection to power/receptacle, and also cord to hand held control device. blessings and thanks
- Looking for electrical cord parts for my older recliner
Wellsville, New York
Talk to someone about my orders
He found out why I didnt have a order number and told me that my order was going to be delivered on time
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I have a similar issue with them I ordered groceries and they took extra money out of my account about a month ago and I still haven't received a reinforcement they say that they're going to reverse the payment and still hasn't done it don't buy any thing from this company